1. Error: File size is too big or video format is not supported
- Login into the Joomla! backend
- Access JVideoClip through the Components menu, read the Configurations info, make sure path to FFMPEG and FLVTool2 are correct and installed.
- If the error happens again then it is due to unsupported videos format uploaded by users

2. Email support response time
- 97% of the emails will be replied in 24 hours, normally quicker

3. Is full source code provided? Both basic version and Pro version
- Yes

4. Can I edit the source code?
- Yes. You have full access to the source code. You can edit/modify it

5. What is the refund policy for JVideoClip Pro?
- You are fully responsible to determine if the product is suitable for you before the purchase. Refunds will only be given if a feature is not working. Refunds will not be given if the client's server doesn't meet the requirements. You may purchase our JVideoClip Gold package which we will install the JVideoClip Pro version for you.

6. JVideoClip delivery method
- After the purchase, users are able to download the package from our client section.

7. How many times can I download the codes?
- You can download as many time as you want after you login to your account.

8. How do I download again my JVideoClip Pro codes?
-  You have to login and then visit the Downloads section or else the Download button will not appear. Otherwise you may follow the download instruction in your purchase confirmation email.

9. How do I upgrade or downgrade between different version of JVideoClip (basic and Pro)?
- Please read the Support section.